Privacy Policy
Last updated: January 2026
1. Introduction
Welcome to OurStitch ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ourstitch.com and use our services.
2. Information We Collect
2.1 Personal Information
We collect personal information that you voluntarily provide to us when you:
- Register for an account
- Use our cross-stitch pattern editor
- Contact us with inquiries
This information may include:
- Email address
- Account preferences
- Content you create (patterns, projects)
2.2 Automatically Collected Information
When you visit our website, we automatically collect certain information about your device and your usage of our services, including:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent
- Referring website
3. Google Analytics
We use Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses cookies to help us analyze how visitors use our website.
The information generated by the cookie about your use of the website includes:
- Your IP address (anonymized)
- Pages you visit
- Time and duration of your visit
- Your browser and device information
This information is transmitted to and stored by Google on servers in the United States. Google will use this information to evaluate your use of our website, compile reports on website activity, and provide other services relating to website activity and internet usage.
You can opt-out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
For more information on Google's privacy practices, please visit: Google Privacy Policy.
4. Cookies
We use the following types of cookies:
- Essential cookies: Required for the website to function properly (e.g., session management)
- Analytics cookies: Help us understand how visitors interact with our website (Google Analytics)
- Preference cookies: Remember your settings (e.g., theme preference)
You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website.
5. How We Use Your Information
We use the information we collect to:
- Provide and maintain our services
- Process your account registration
- Save and manage your cross-stitch patterns and projects
- Respond to your inquiries and provide support
- Analyze usage patterns to improve our services
- Detect and prevent fraud or abuse
6. Data Sharing
We do not sell your personal information. We may share your information with:
- Service providers: Third parties that help us operate our website (e.g., hosting, analytics)
- Legal requirements: When required by law or to protect our rights
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. You can request deletion of your account and associated data at any time by contacting us.
8. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Object to or restrict processing of your information
- Data portability
- Withdraw consent
To exercise these rights, please contact us using the information in the Contact section below.
9. Data Security
We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure.
10. Children's Privacy
Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
12. Contact Us
If you have questions about this Privacy Policy, please contact us at:
Email: [email protected]
Website: https://ourstitch.com